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Webshop Issues FAQ

Please find here answers to most common questions/issues you might have with issues that may arise on the shop

The customer cannot login

"Your login attempt was unsuccessful, please try again"

Login issues are mostly linked to wrong password or incorrect user setup. Because the shop and the ERP are different services, they both need to be configured properly. Please note since most users are automatically created by customers themselves a recurring error might indicate a misconfiguration in the Customer Template.

Please try the below solutions ! They're quick and easy to perform, and will solve 95% of the issues. If it still fails, contact us via Teams or send a ticket to helpdesk.

If all above solutions fail to fix the login issue, please contact the IT team either via Teams or by opening a helpdesk ticket.